The Operations Manager is responsible for the overall performance of the distribution center and/or manufacturing support activities including operations, customer service, office operations, and UTi systems.
In addition, they are responsible for special projects and other activities falling within UTi s scope of work as defined by the operating agreement with the client(s). This Manager plans, organizes staffs, directs, and controls those functions for which they have accountability.
The selection, professional development, and motivation of all associates are key responsibilities of the Operations Manager. In addition, the establishment of performance objectives and strategic planning for the facility are expectations of the role. Key deliverables include achieving prescribed company and client objectives with regard to quality, safety, productivity, customer service, and financial performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct management and staff meetings to organize facility activities and ensure continuous improvement. Participate in local trade, professional, and civic associations as a representative of the company and in support of the client(s). Effectively keep senior management and client representatives informed of critical issues that affect the operations.
Ensure the development of systems and procedures for operating and managing physical facilities, human resources, equipment, and products in a safe and profitable manner in accordance with UTi policies, guidelines, and procedures. Plan, direct, and implement facility operations and administrative support to meet prescribed productivity and service goals. Operate in compliance with federal, state, and local statutes. Comply with terms outlined in site s operating agreement with the client(s).
Direct the operations of the facility management team to achieve prescribed objectives. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline associates. Provide direction and support to the Human Resources Manager. Assist the HR Manager in creating programs for hiring, training, and professional development. Participate in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Management Information Systems
Ensure the creation of the necessary information systems to meet company and client objectives and facilitate the efficient operation of the facility. Ensure that necessary computer software and hardware are purchased in accordance with Corporate UTi IT policies and guidelines. Remain knowledgeable regarding changes in hardware and software technology. Develop proficiency in client systems.
Assist in the establishment of customer service standards for all functions and communicate these standards to all personnel. Ensure that customer accounts receive the required level of operations and administrative support. Maintain appropriate contact with all functions and respond to requests when required.
Marketing & Sales
Participate with GM and other company resources in company marketing and sales efforts, including planning new account strategies, prospecting for new opportunities, generating positive word of mouth, developing and quoting rates, negotiating contracts, and closing new agreements.
Support the development of an annual operating budget. Develop and manage a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensure that assigned areas achieve predetermined profit standards. Ensure budgeting and pricing activities are in compliance with contract guidelines.
SKILLS, KNOWLEDGE AND ABILITIES
* Basic knowledge of WMS (Warehouse Management Systems)
* Proficiency in MS Office applications
* English (reading, writing, verbal)
* 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
* Prefer 3 years experience in a leadership role in logistics/distribution/supply chain environment
If you are interest for the position, you can send your CV at the hr department of Manager’s Office via email email@example.com