Hotel General Manager-GR (HGM/GR 92HHS6)
Posted in Top Managers

Job Role

•Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

•He/she will be responsible for: Annual budget forecasting and achieving the business month to month basis, setting standards of operations and ensuring customer satisfaction is achieved at all levels

•Good communication skills, in-depth knowledge in all areas of hotel business and the right attitude to exceed expectation levels of customers and above all, achieving the financial budgets consistently are the pre-requisites for this position.


•Oversee the operations functions of the hotel, as per the Organizational chart.

•Hold regular briefings and meetings with all head of departments.

•Ensure full compliance to Hotel operating controls,  procedures and service standards.

•Lead all key property issues including capital projects, customer service and refurbishment.

•Handling complaints, and oversee the service recovery procedures.

•Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.

•Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

•Ensure all decisions are made in the best interest of the hotels and management.

•Deliver hotel budget goals and set other short and long term strategic goals for the property.

•Developing improvement actions, carry out costs savings.

•A strong understanding of P&L statements and the ability to react with impactful strategies

•Closely monitor the hotel business reports on a daily basis and take decisions accordingly.

•Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

•Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.

•Prepare a monthly financial reporting for the owners and stake holders.

•Draw up plans and budget (revenues, costs, etc.) for the owners.

•Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.

•Act as a final decision maker in hiring key staffs.

•Overseeing and managing all departments and working closely with department heads on a daily basis.

•Manage and develop the Hotel Executive team to ensure career progression and development.

•Be accountable for responsibilities of department heads and take ownership of all guest complaints.

•Provide effective leadership to hotel team members.

•Lead in all aspects of business planning.

•Respond to audits to ensure continual improvement is achieved.

•Corporate client handling and take part in new client acquisition along with the sales team whenever required.

•Assisting in residential sales as and when required and development with strong sales prospects.

•Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Qualifications required

•The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience


If you are interest for the position, you can send your CV at the hr department of Manager’s Office via email noting the position code.

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