Our client is a hypergrowth organization, which means that our core teams and operations infrastructure must constantly be evolving to sustain and further this growth. As a Director of Operations, you will work on cross-functional initiatives with teams across the company to build the strategic directions, execution frameworks, KPIs/analytics, and team structures necessary to drive Toptal’s growth.
You will be trusted to tackle some of the most challenging and impactful problems at Toptal, working directly with the founders and given all the resources you need to achieve success.
This is a remote position that can be done from anywhere.
You will work with the Operations Team to identify areas of highest impact across the company, define project scopes, build comprehensive strategies to solve the underlying issues, and execute.
You will drive order and create value from complex, disordered systems, breaking difficult problems into simpler ones and solving them while prioritizing by impact. You will take an analytical, results-driven approach to all problem solving. Your work will involve a lot of interpersonal dynamics and you will learn to bring the best out of your colleagues by understanding their strengths, weaknesses, and motivations, coaching them, and helping them reach positions where they can succeed. You will be relentlessly resourceful and stop at nothing to ensure that problems get solved.
The life cycle of your projects, at a high level, will be: Dive into a problem, team, or initiative as the leader and primary owner, asking questions to learn everything you can about the subject. Remove all constraints and use non-incremental thinking to figure out how to set things up such that the project can deliver an order of magnitude more impact. Execute on your plans, frequently doing things yourself as an individual contributor and laying a cement foundation that can be built upon. Ensure that the project doesn’t need you to keep moving forward, either by hiring the right replacement or by implementing self-sustaining processes.
Example projects may include:
•Planning and executing the launch of a new line of business.
•Working with the leaders of a mission critical team to define and execute the next 6 months of strategic initiatives for the team.
•Planning and implementing a better workflow for collaboration between two key teams.
•You must refuse to be impeded by anything standing in your way. You must push to get access to any resources you need, contribute unsustainable effort when the situation calls for it, and be creative in finding ways to remove blockers and deliver value.
•You must be capable of doing your own research and analysis using our client data sources, including defining KPIs and working with whoever you need to build KPI dashboards.
•You will be working on disorganized areas of our client that change very frequently. By nature, you must be comfortable in chaotic, ambiguous environments. You must be capable of driving order and value from disorder, serving as a calming force for those around you.
•To plan the future of a team or process, you will remove existing constraints and think creatively about how the next version can deliver maximum impact. You will not be limited by incremental thinking and will be capable of creating and executing order of magnitude improvements.
•Once you define strategy, you will frequently execute as an individual contributor, driving all types of problems to resolution without sacrificing quality. Most initiatives will be cross-functional, so you must have a deep understanding of how to execute cross-functionally.
•You must be extremely effective at earning the trust of your coworkers, helping them work through their concerns, getting their buy-in on the path forward, and providing value to them wherever you can.
•Everything we do is done as a team, and this is a “lead by example” position. You must be a team player to the core, willing to do anything needed to help everyone around you be more successful.
•You must be exceptional at evaluating the abilities of those around you and understanding how to effectively leverage their skills to realize your strategic visions.
•Leadership experience and experience running complex, cross-functional initiatives.
•An academic background in engineering from a top school is preferred. Degrees in chemical engineering from top schools are especially preferred.
•Previous operations experience is preferred.
If you are interest for the position, you can send your CV at the hr department of Manager’s Office via email firstname.lastname@example.org noting the position code.