Client Services Director – UK (CSD 8787525RD)
Posted in Top Managers

Role and Responsibilities:

  • Oversee the integration of cross-discipline account & project management teams into a single, integrated, well-oiled post-sale delivery group

 

  • Manage workload, assignments and utilization across a team of account managers, managing both long (annually-based) and short-term campaigns

 

  • Refine and optimize global processes for campaign delivery and client service
  • Troubleshoot and/or serve as escalation point for direct reports to solve any tactical and strategic project issues
  • Develop detailed schedules, work plans and resource requirements for the team and projects as needed

 

  • Manage the client contract process in partnership with Sales to ensure all contracted deliverables are specified and feasible

 

  • Oversee and coordinate between internal edit, design, technology and production resources to deliver campaign components

 

  • Maintain and grow customer relationships by gaining a thorough understanding of clients business and their objectives

 

  • Attract, retain and develop a high-performing team, ensuring career and leadership development

 

  • Identify opportunities for innovation and account growth and coordinate with Sales colleagues accordingly

 

  • Manage accounts, as needed

 

  • Instill a culture of creative thinking, accountability and problem-solving

 

  • Stay abreast of content marketing and native advertising trends in order to best service client accounts

 

  • Provide clear but thorough verbal and written communications to clients

 

  • Provide exceptional customer service to ensure client satisfaction

 

  • Serve as head client advocate to ensure that client’s interests are kept top of mind throughout execution of campaign

 

 

Requirements:

 

  • Minimum 4 years in progressive project management roles, including at least 3 years building and managing a team of project managers

 

  • Minimum 4 years of experience in content development and distribution, specifically across digital channels

 

  • Proven success at building and merging teams as well as identifying and implementing universal business processes to achieve scale and efficiency

 

  • Demonstrates strong understanding of digital content and media executions, and also integrated marketing channels (print, video, mobile, tablet etc)

 

  • Ability to navigate multiple agency relationships and dynamic personalities to achieve an ultimate project or business goal

 

  • Ability to deliver cohesive, consistent and compelling creative work and client service

 

  • Proven track record as a trusted leader, effective communicator and positive contributor to a team dynamic

 

  • Take ownership of finding solutions

 

  • Proficient in Microsoft Word, Excel and PowerPoint


I
f you are interest for the position, you can send your CV at the hr department of Manager’s Office via email hr@managersoffice.net noting the position code.

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