-Designs and supports telecommunications infrastructure and its associated software; including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems. Effectively integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.
-Assists with the installation and troubleshooting of telecommunications systems.
-Plans the telecommunications strategies for the company call center to ensure efficient and effective customer
interaction is achieved.
-Continually monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued,
uninterrupted operation of telecommunications systems.
-Generates telecommunications usage and network traffic reports.
-Performs analysis, diagnosis, and resolution of telecommunications problems for end users; recommends and implements corrective solutions.
-Conducts frame relay, ISDN, and POTS switch maintenance.
-Modifies and/or rearranges telecommunications systems to accommodate additional services or changes.
-Conducts testing and develops disaster recovery plans to detect faults, minimize malfunctions, and backup
-Assists in developing long-term strategies and capacity planning for meeting future telecommunications network needs.
-Assists in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use.
-Remains current on new products, services, protocols, and standards in support of telecommunications systems development and equipment procurement.
-Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware
-Assists with inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring
-Interacts and negotiates with vendors, outsourcers, and contractors to secure telecommunications products
JOB REQUIREMENTS:MINIMUM QUALIFICATIONS:
-Bachelor’s degree in Computer Science or related field and 3 years equivalent work experience; or 6 years of
telecommunications experience in a highly complex environment.
-Certified Telecommunications Network Specialist (CTNS), Certified IP Telecom Network Specialist (CIPTS), and/or
, other related technical certification desirable.
-Possesses working technical knowledge of PBX, voice mail, interactive voice services, call management systems,
and telecommunications accounting systems, including VoIP.
-Must have strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment, including VoIP.
-Must be able to troubleshoot issues.
-Must have working technical knowledge of current Internet and network protocols, operating systems, and
-Must have a working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.
-Must be able to prioritize and execute tasks in a high-pressure environment.
-Must have strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
If you are interest for the position, you can send your CV at the hr department of Manager’s Office via email email@example.com noting the position code.