Telecommunications (Telecom) Engineer (TE 5366653)
Posted in Engineering


-Designs and supports telecommunications infrastructure and its associated software; including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems. Effectively integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.

-Assists with the installation and troubleshooting of telecommunications systems.

-Plans the telecommunications strategies for the company call center to ensure efficient and effective customer
interaction is achieved.

-Continually monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued,
uninterrupted operation of telecommunications systems.

-Generates telecommunications usage and network traffic reports.

-Performs analysis, diagnosis, and resolution of telecommunications problems for end users; recommends and implements corrective solutions.

-Conducts frame relay, ISDN, and POTS switch maintenance.

-Modifies and/or rearranges telecommunications systems to accommodate additional services or changes.

-Conducts testing and develops disaster recovery plans to detect faults, minimize malfunctions, and backup

-Assists in developing long-term strategies and capacity planning for meeting future telecommunications network needs.

-Assists in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use.

-Remains current on new products, services, protocols, and standards in support of telecommunications systems development and equipment procurement.

-Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware
performance issues.

-Assists with inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring
and cabling.

-Interacts and negotiates with vendors, outsourcers, and contractors to secure telecommunications products
and services.


-Bachelor’s degree in Computer Science or related field and 3 years equivalent work experience; or 6 years of
telecommunications experience in a highly complex environment.

-Certified Telecommunications Network Specialist (CTNS), Certified IP Telecom Network Specialist (CIPTS), and/or
, other related technical certification desirable.

-Possesses working technical knowledge of PBX, voice mail, interactive voice services, call management systems,
and telecommunications accounting systems, including VoIP.

-Must have strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment, including VoIP.

-Must be able to troubleshoot issues.

-Must have working technical knowledge of current Internet and network protocols, operating systems, and

-Must have a working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.

-Must be able to prioritize and execute tasks in a high-pressure environment.

-Must have strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.

If you are interest for the position, you can send your CV at the hr department of Manager’s Office via email noting the position code.



Share this post

Start typing and press Enter to search

Shopping Cart