Senior IT Support Engineer – Limassol

Manager’s Office (www.managersoffice.net), is looking for a qualified and experienced Senior IT Support Engineer on behalf our client (one of the leaders in IT service companies in Cyprus).  

Our client expanding the team and are looking for an experienced Senior IT Engineer with strong Analysis, design, and solution/requirements skills to join our dynamic team in LIMASSOL.

Senior IT Support Engineer SISE 974718LI (LIMASSOL)

Duties and responsibilities:

• Lead and manage a team of IT support Engineers, providing mentorship, guidance, and support.
• Administration and configuration of several clients IT infrastructures
• Providing 2^nd and 3rd line user’s support to ensure SLA compliance,
• Oversee IT support operations, including incident resolution, service requests and project management.
• Collaborate with clients to understand their IT needs and develop strategies for meeting those needs.
• Implement and maintain IT support policies, procedures, and best practices.
• Engage in Presales activities and help the Presales team to design the best techno-economical solution
• Evaluate, Design, install, and configure complete Infrastructure solutions, including components like Servers, Storage, Virtualization, Backup, Operating Systems, Cloud and other, aligning with clients’ requirements.
• Design/install and configure enterprise IT systems, wired and wireless networks (routers, firewalls, switches, etc.) as well as IP telephony systems, ensuring high quality and timely delivery.
• Design Hybrid Cloud solutions utilizing technology components from the leading vendors in the industry, like, Microsoft, HPE, Dell.
• Design and implement robust Disaster Recovery and Business Continuity solutions in cooperation with the management and pre-sales team.
• Design, implement and support Microsoft Exchange, Active Directory, Hyper-V, VMware, Veeam
• Plan, install, configure, and support Microsoft Cloud Services (Azure, Office 365)
• Adherence to deadlines
• Liaise with vendors and other IT personnel for problem resolution.

Requirements and skills

• ≥ 5 years of hands-on experience as a Systems Engineer
• Bachelor’s University degree in Information Technology, Computer Science, or a related field.
• Master’s degree in a related field will be considered as an advantage
• Proven experience as a System Administrator or similar role
• Experience with installing, configuring, and maintaining IT Equipment
• Networking / IT Troubleshooting (Windows Server 2008-2019), MS Exchange 2013-2019
• Ability to work under pressure and handle emergency situations effectively.
• Excellent knowledge of Greek and English language written and verbal (Russian will be considered an advantage).
• IT Certificates will be considered an advantage.
• Team Player, honest and reliable.
• High degree of professional ethics and integrity.
• Experience with Service Desk Solutions will be considered an advantage.

Benefits:

• Competitive Salary. 2.900€ – 3.500€  Salary (according to qualifications and experience)

• Annual salary reviews
• 21 days vacations
• Laptop
• Cell phone
• On going training in Cyprus and Europe
• A friendly work environment and benefit to work with cutting edge technologies / products
• Professional growth

If you get excited with the idea of competing for success and recognition of your talent and you demonstrate the above competencies, then send your CV! hr@managersoffice.net

All applications will be treated as confidential.