Sales Resolution Lead – (SLNY 124/ 14)
Posted in Sales – Marketing – PR

Due to business expansion, our client is looking for a professional with:


As front line management, Sales Resolution Leads are responsible for teaching, developing,
leading,and motivating a team of Sales Resolution Specialists. This individual will supervise
and coordinate activities to ensure that business guidelines are followed and department
goals are met and surpassed.

Job Duties and Responsibilities:

• Facilitate team meetings to ensure effective communication and provide team members
with information and resources

• Ensure adequate standards are met for attendance, payroll, performance documentation
and other established processes

• Drives results through leadership, guidance, mentoring and feedback to employees

• Assist Sales Resolution Specialists by resolving incoming retention calls that require a
higher level of expertise in order to provide a resolution with quality customer service

• Properly analyze and communicate save rate results, productivity, and quality

• Communicate effectively with internal staff and management

Skills – Experience and Requirements:

• Assertive yet consultative

• Results oriented with a contagious competitive attitude

• Advanced computer and data entry skills including use of the web, Windows and
Microsoft Office

• Excellent communication skills including articulation and persuasion

• Bachelor’s degree from four-year college or university preferred

• 1+ year of supervisory experience, preferably in an inbound call center environment

If you are interest for the position, you can send your CV at the HR Department
of Manager’s Office via email



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