Relationship Coordinator, Sales (RCS-900076)
Posted in Sales – Marketing – PR

The Relationship Coordinator solicits and provides information via telephonic efforts in support of Health first’s Medicare Advantage Plan and Senior Health Partners’ Managed Long-Term care Plan (MLTCP).This position  ensures that referral sources, prospective enrollees and/or significant others are courteously, appropriately and effectively processed through communication and follow-up with all relevant parties. Understands how Health  first goals relate to sales performance and meet established quotas. Clearly articulate each product line to  prospective clients.

Responsibilities:

– Calls prospective SHP clients according to approved scripts within 24 hours.

Searches ePACEs for Medicaid eligibility, exclusion and exemption codes.

– Documents all client calls and outcomes in pre-enrollment database system.

– Achieves daily, weekly and monthly goals for outbound telemarketing calls and booking appointments.

– Calls prospective Health first Complete Care clients according to Centers for Medicare & Medicaid Services (CMS)
approved scripts within 24 hours.

– Searches ePACES for Medicaid and Medicare eligibility, exclusion and exemption codes.

– Achieves daily, weekly and monthly goals for outbound telemarketing calls and booking appointments.

– Documents all special instructions in EMR schedule notes.

– Documents all client replies in EMR 1st-5th Contact milestones.

– Documents all special instructions in EMR schedule notes.

– Documents all client replies to calls in EMR 1st-5th Contact milestones.

– Coordinates the preparation of fulfillment kits to prospective members or those requesting addition information
in a timely manner.

– Working under the direction of the Relationship Manager, maneuvers multiple tasks independently with a
fast-paced proactive vs. reactive approach  to changing priorities, call volume and telemarketing calls and
appointment goals.

– Attention to managing many details and remaining focused in an environment with distractions.

– Contribute creative solutions and ownership of daily assignments for seamless communication and systematic
completion of routine and special projects.

Qualifications:

Minimum Qualifications:

– Fluency in reading and speaking Spanish and English.

– Inbound and outbound call center work experience with telemarketing responsibilities.

– Work experience within the healthcare industry.

– A solid commitment to improving care for frail adults.

– Must demonstrate a solid commitment to improving care for frail adults, as well as, a solid understanding of
the value of integrated care.

– Occasional overtime with potential for occasional weekends.

– High school diploma or GED.

Preferred Qualifications:

– Associate’s degree or higher from an accredited institution.

– Medicare, Medicaid, or Managed Care experience.

– Telephonic experience with frail adult or elderly population.

– Ability to create a positive impression during first contact with prospective members by setting the tone and
being able to immediately demonstrate product knowledge and credibility with the goal of maximizing the
number of scheduled appointments to achieve daily, weekly, and monthly goals. Persuasive and able to establish
trust.

– Understanding of and sensitivity to cultural differences and needs of the community are essential.

– Adept at operating within a diverse and multi-cultural work environment and community of Members such as Spanish,
Chinese, Russian, Creole and Korean.

– Adept at working in an environment with fast-past changing priorities including high stress while achieving quota
expectations.
– Ability to maintain a calm, neutral disposition while managing many details in a distracting environment.

If you are interest for the position, you can send your CV at the hr department of Manager’s Office via email hr@managersoffice.net

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