Typically, the Implementation Consultant is hired by the product or solution provider; and while they may consult with the client or customer for the duration of the Implementation..
As a consultant to the client however, the Implementation Consultant needs to build strong and lasting relationships with the client. The Implementation Consultant will be one of the major faces to the relationship the client will have with the provider. The key to any strong relationship is trust. Essentially, the Implementation Consultant has to perform her role by staying true to what the client’s interests are, and thereby build a relationship built on proven good faith and trust.
While this may sound relatively easy, it can be very tricky meeting both your employer’s and customer’s goals and doing what’s right for the role itself. However, by bearing in mind these important keys to the trade, you will find yourself far better equipped to perform effectively, rather than if these situations catch you off-guard.
Our implementation division provides a range of solutions, based on your budget, to ensure sustainable change and continuous improvement is achieved in your business.