The trick is to be tough but be empathetic at the same time. As an HR leader, you must be familiar with the personal and professional lives of your employees. Unless of course an individual employee would want to maintain discretion. Otherwise, it is important for an HR leader to at least know about the important personal and professional details because these details affect the daily employee performance on some level or the other.
So, it is important to keep tabs on the strengths and weaknesses of your employees so that being an HR leader, you are able to help them get better and perform better. It is a big investment but it’s an investment that pays off in the short as well as the long run!
HR & Training Dept.