Due to business expansion, our client is looking for a professional with:
Roles and responsibilities:
– Single point of contact for our national customers, and internal departments
– Control of the customer setup process and ensuring technical functionalities, based on predetermined standards and metrics
– Management of customer and master data
– Responsibility for pre and post sales, and support for the sales team in solution designs, meetings, presentations and other sales materials
– Ability to identify growth and cross/upsell opportunities from a technical perspective
– Implementation of our product portfolio pre and post sales
– Active participation in product development and optimization
– Development of market and competitive analysis, such as technical feasibility studies in collaboration with the sales team
Position Requirements:
– Fluency in Spanish and English, with very good communication skills and an ability to simply present complex ideas
– At least 2-3 years of professional experience in customer service, preferably in the IT industry or in the technical support of account management
– Knowledge of technical support from initial implementation, and understanding of technological options
– Accurate knowledge of various tracking methods and their advantages and disadvantages
– Experience in dealing with current technologies (adserver / Aff tracking / SEA systems, etc.), good technical skills (HTML, Javascript), and knowledge of XML, CSS, PHP, Java, XSL, Oracle, MS-SQL, MySQL C# and C++ is a bonus
– Structured and able to work independently, as well as goal-oriented with a professional approach to new tasks and challenges
– Above-average commitment, initiative and organizational skills
– Willingness to travel
If you are interest for the position, you can send your CV at the HR Department
of Manager’s Office via email hr@managersoffice.net
Noting the position code.