{"id":5136,"date":"2014-09-16T00:00:00","date_gmt":"2014-09-16T00:00:00","guid":{"rendered":"http:\/\/localhost\/test_manager\/relationship-coordinator-sales-rcs-900076\/"},"modified":"2019-07-15T10:19:44","modified_gmt":"2019-07-15T10:19:44","slug":"relationship-coordinator-sales-rcs-900076","status":"publish","type":"post","link":"https:\/\/managersoffice.net\/el\/relationship-coordinator-sales-rcs-900076\/","title":{"rendered":"Relationship Coordinator, Sales (RCS-900076)"},"content":{"rendered":"

The Relationship Coordinator solicits and provides information via telephonic efforts in support of Health first’s Medicare\u00a0Advantage Plan and Senior Health Partners’ Managed Long-Term care Plan (MLTCP).This position\u00a0 ensures that referral\u00a0sources, prospective enrollees and\/or significant others are courteously, appropriately and effectively processed through\u00a0communication and follow-up with all relevant parties. Understands how Health\u00a0 first goals relate to sales performance and meet established quotas. Clearly articulate each product line to\u00a0 prospective clients.<\/strong><\/p>\n

Responsibilities:<\/strong><\/p>\n

– Calls prospective SHP clients according to approved scripts within 24 hours.<\/span><\/p>\n

– Searches ePACEs for Medicaid eligibility, exclusion and exemption codes.<\/span><\/p>\n

– Documents all client calls and outcomes in pre-enrollment database system.<\/span><\/p>\n

– Achieves daily, weekly and monthly goals for outbound telemarketing calls and booking appointments.<\/span><\/p>\n

– Calls prospective Health first Complete Care clients according to Centers for Medicare & Medicaid Services (CMS)
\napproved\u00a0scripts within 24 hours.<\/span><\/p>\n

– Searches ePACES for Medicaid and Medicare eligibility, exclusion and exemption codes.<\/span><\/p>\n

– Achieves daily, weekly and monthly goals for outbound telemarketing calls and booking appointments.<\/span><\/p>\n

– Documents all special instructions in EMR schedule notes.<\/span><\/p>\n

– Documents all client replies in EMR 1st-5th Contact milestones.<\/span><\/p>\n

– Documents all special instructions in EMR schedule notes.<\/span><\/p>\n

– Documents all client replies to calls in EMR 1st-5th Contact milestones.<\/span><\/p>\n

– Coordinates the preparation of fulfillment kits to prospective members or those requesting addition information
\nin a timely manner.<\/span><\/p>\n

– Working under the direction of the Relationship Manager, maneuvers multiple tasks independently with a
\nfast-paced proactive vs. reactive approach \u00a0to changing priorities, call volume and telemarketing calls and
\nappointment goals.<\/span><\/p>\n

– Attention to managing many details and remaining focused in an environment with distractions.<\/span><\/p>\n

– Contribute creative solutions and ownership of daily assignments for seamless communication and systematic
\ncompletion\u00a0of routine and special projects.<\/span><\/p>\n

Qualifications:<\/strong><\/p>\n

Minimum Qualifications:<\/strong><\/p>\n

– Fluency in reading and speaking Spanish and English.<\/span><\/p>\n

– Inbound and outbound call center work experience with telemarketing responsibilities.<\/span><\/p>\n

– Work experience within the healthcare industry.<\/span><\/p>\n

– A solid commitment to improving care for frail adults.<\/span><\/p>\n

– Must demonstrate a solid commitment to improving care for frail adults, as well as, a solid understanding of
\nthe value of\u00a0integrated care.<\/span><\/p>\n

– Occasional overtime with potential for occasional weekends.<\/span><\/p>\n

– High school diploma or GED.<\/span><\/p>\n

Preferred Qualifications:<\/strong><\/p>\n

– Associate’s degree or higher from an accredited institution.<\/span><\/p>\n

– Medicare, Medicaid, or Managed Care experience.<\/span><\/p>\n

– Telephonic experience with frail adult or elderly population.<\/span><\/p>\n

– Ability to create a positive impression during first contact with prospective members by setting the tone and
\nbeing able\u00a0to immediately demonstrate product knowledge and credibility with the goal of maximizing the
\nnumber of scheduled appointments to achieve daily, weekly, and monthly goals. Persuasive and able to establish
\ntrust.<\/span><\/p>\n

– Understanding of and sensitivity to cultural differences and needs of the community are essential.<\/span><\/p>\n

– Adept at operating within a diverse and multi-cultural work environment and community of Members such as Spanish,
\nChinese, Russian, Creole and Korean.<\/span><\/p>\n

– Adept at working in an environment with fast-past changing priorities including high stress while achieving quota
\nexpectations.
\n<\/span>– Ability to maintain a calm, neutral disposition while managing many details in a distracting environment.<\/span><\/p>\n

If you are interest for the position, you can send your CV at the hr department of Manager\u2019s Office via email\u00a0hr@managersoffice.net<\/a><\/strong><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Relationship Coordinator, Sales Spanish-N.Y.C (RCS – 900076)<\/p>","protected":false},"author":1,"featured_media":7932,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":""},"categories":[173],"tags":[],"yoast_head":"\nRelationship Coordinator, Sales (RCS-900076) - Manager's Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/managersoffice.net\/el\/relationship-coordinator-sales-rcs-900076\/\" \/>\n<meta property=\"og:locale\" content=\"el_GR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Relationship Coordinator, Sales (RCS-900076) - Manager's Office\" \/>\n<meta property=\"og:description\" content=\"Relationship Coordinator, Sales Spanish-N.Y.C (RCS - 900076)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/managersoffice.net\/el\/relationship-coordinator-sales-rcs-900076\/\" \/>\n<meta property=\"og:site_name\" content=\"Manager's Office\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Managers-Office-131795126893693\" \/>\n<meta property=\"article:published_time\" content=\"2014-09-16T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-15T10:19:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/managersoffice.net\/wp-content\/uploads\/2019\/06\/admin-ajax.png\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"151\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ManagersOffice\" \/>\n<meta name=\"twitter:site\" content=\"@ManagersOffice\" \/>\n<meta name=\"twitter:label1\" content=\"\u03b5\u03ba\u03c4\u03b9\u03bc\u03ce\u03bc\u03b5\u03bd\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b4\u03b9\u03b1\u03b2\u03ac\u03c3\u03bc\u03b1\u03c4\u03bf\u03c2\">\n\t<meta name=\"twitter:data1\" content=\"3 \u03bb\u03b5\u03c0\u03c4\u03ac\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/managersoffice.net\/#organization\",\"name\":\"Manager's Office\",\"url\":\"https:\/\/managersoffice.net\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/Managers-Office-131795126893693\",\"https:\/\/twitter.com\/ManagersOffice\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/managersoffice.net\/#logo\",\"inLanguage\":\"el\",\"url\":\"https:\/\/managersoffice.net\/wp-content\/uploads\/2021\/01\/MOFLogoSEO.jpg\",\"width\":160,\"height\":160,\"caption\":\"Manager's Office\"},\"image\":{\"@id\":\"https:\/\/managersoffice.net\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/managersoffice.net\/#website\",\"url\":\"https:\/\/managersoffice.net\/\",\"name\":\"Manager's Office\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/managersoffice.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/managersoffice.net\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"el\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/managersoffice.net\/relationship-coordinator-sales-rcs-900076\/#primaryimage\",\"inLanguage\":\"el\",\"url\":\"https:\/\/managersoffice.net\/wp-content\/uploads\/2019\/06\/admin-ajax.png\",\"width\":400,\"height\":151},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/managersoffice.net\/relationship-coordinator-sales-rcs-900076\/#webpage\",\"url\":\"https:\/\/managersoffice.net\/relationship-coordinator-sales-rcs-900076\/\",\"name\":\"Relationship Coordinator, Sales (RCS-900076) - 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