{"id":4992,"date":"2014-04-09T00:00:00","date_gmt":"2014-04-09T00:00:00","guid":{"rendered":"http:\/\/localhost\/test_manager\/customer-support-specialist-css-090414\/"},"modified":"2019-07-17T09:50:46","modified_gmt":"2019-07-17T09:50:46","slug":"customer-support-specialist-css-090414","status":"publish","type":"post","link":"https:\/\/managersoffice.net\/el\/customer-support-specialist-css-090414\/","title":{"rendered":"Customer Support Specialist – (CSS 0904\/14)"},"content":{"rendered":"

Be a part of the most highly regarded, easily accessible market and product knowledge team
\nin the energy software industry. Develop an understanding of how our customers do business,
\nof what role our products play in that business.
\n<\/span><\/strong><\/p>\n

Problem Solving and Functional Awareness<\/span><\/strong><\/p>\n

\u2022 Understand, troubleshoot, analyze and resolve software issues reported by customers implementation staff<\/p>\n

\u2022 Apply and utilize knowledge gained from industry\/product expertise and technical understanding to quickly\u00a0identify\u00a0issues and render solutions<\/p>\n

\u2022 Prioritizes tasks and accurately document the nature of the reported problem<\/p>\n

\u2022 Must be able to quickly assess the problem at hand and understand how important or unimportant the particular issue is to the customer all while keeping the big picture in mind<\/p>\n


\nResolution Delivery<\/span><\/strong><\/p>\n

\u2022 Provide an outstanding customer experience at all times \u2013 live & breathe customer satisfaction<\/p>\n

\u2022 Be the customer\u2019s advocate\/champion \u2013 represent their needs\/concerns<\/p>\n

\u2022 Receive and respond promptly to all customer inquiries (web based requests, phone calls and emails)<\/p>\n

\u2022 Understand, troubleshoot, analyze and resolve reported issues\/questions.<\/p>\n

\u2022 Engage internal product management and development teams as necessary to resolve issues.<\/p>\n

\u2022 Ensure that customer inquiries\/concerns are resolved in a timely manner.<\/p>\n

\u2022 Build strong relationships with both customer \u2013 make every customer experience positive<\/p>\n


\nGeneral Qualifications:<\/span><\/strong><\/p>\n

\u2022 Willingness to take the lead on all customer communications<\/p>\n

\u2022 Excellent knowledge of all customer support areas.<\/p>\n

\u2022 Excellent time management, decision-making, presentation, relationship, and organizational skills<\/p>\n

\u2022 Must thrive in a fast-paced, time-compressed and dynamic environment<\/p>\n


\nEducation and\/or Experience:<\/span><\/strong><\/p>\n

Bachelor’s degree (B.S.) from four-year college or university; or up to six years related experience and\/or training or equivalent combination of education and experience. Engineering, Business\/Economics and Information Systems degrees preferred.<\/p>\n

Reasoning Ability:<\/span><\/strong><\/p>\n

\u2022 Define problems, collect data, establish facts, and draw valid conclusions.<\/p>\n

\u2022 Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several\u00a0abstract and concrete variables.<\/p>\n


\nOur client offers a competitive compensation package that includes a base salary and benefits.
\nFor immediate consideration, please forward your resume confidentially to
\nhr@managersoffice.com.cy<\/a><\/strong><\/span><\/p>\n

 <\/p>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

Customer Support Specialist(CSS 0904\/14)<\/p>","protected":false},"author":1,"featured_media":7932,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":""},"categories":[176],"tags":[],"yoast_head":"\nCustomer Support Specialist - (CSS 0904\/14) - Manager's Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/managersoffice.net\/el\/customer-support-specialist-css-090414\/\" \/>\n<meta property=\"og:locale\" content=\"el_GR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support Specialist - (CSS 0904\/14) - Manager's Office\" \/>\n<meta property=\"og:description\" content=\"Customer Support Specialist(CSS 0904\/14)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/managersoffice.net\/el\/customer-support-specialist-css-090414\/\" \/>\n<meta property=\"og:site_name\" content=\"Manager's Office\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Managers-Office-131795126893693\" \/>\n<meta property=\"article:published_time\" content=\"2014-04-09T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-17T09:50:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/managersoffice.net\/wp-content\/uploads\/2019\/06\/admin-ajax.png\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"151\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ManagersOffice\" \/>\n<meta name=\"twitter:site\" content=\"@ManagersOffice\" \/>\n<meta name=\"twitter:label1\" content=\"\u03b5\u03ba\u03c4\u03b9\u03bc\u03ce\u03bc\u03b5\u03bd\u03bf\u03c2 \u03c7\u03c1\u03cc\u03bd\u03bf\u03c2 \u03b4\u03b9\u03b1\u03b2\u03ac\u03c3\u03bc\u03b1\u03c4\u03bf\u03c2\">\n\t<meta name=\"twitter:data1\" content=\"2 \u03bb\u03b5\u03c0\u03c4\u03ac\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/managersoffice.net\/#organization\",\"name\":\"Manager's Office\",\"url\":\"https:\/\/managersoffice.net\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/Managers-Office-131795126893693\",\"https:\/\/twitter.com\/ManagersOffice\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/managersoffice.net\/#logo\",\"inLanguage\":\"el\",\"url\":\"https:\/\/managersoffice.net\/wp-content\/uploads\/2021\/01\/MOFLogoSEO.jpg\",\"width\":160,\"height\":160,\"caption\":\"Manager's Office\"},\"image\":{\"@id\":\"https:\/\/managersoffice.net\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/managersoffice.net\/#website\",\"url\":\"https:\/\/managersoffice.net\/\",\"name\":\"Manager's Office\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/managersoffice.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/managersoffice.net\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"el\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/managersoffice.net\/customer-support-specialist-css-090414\/#primaryimage\",\"inLanguage\":\"el\",\"url\":\"https:\/\/managersoffice.net\/wp-content\/uploads\/2019\/06\/admin-ajax.png\",\"width\":400,\"height\":151},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/managersoffice.net\/customer-support-specialist-css-090414\/#webpage\",\"url\":\"https:\/\/managersoffice.net\/customer-support-specialist-css-090414\/\",\"name\":\"Customer Support Specialist - 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