{"id":4120,"date":"2019-04-25T11:14:44","date_gmt":"2019-04-25T11:14:44","guid":{"rendered":"http:\/\/demoecms.smartvision.gr\/manager\/?p=4120"},"modified":"2019-07-05T07:31:38","modified_gmt":"2019-07-05T07:31:38","slug":"the-simplest-and-most-accurate-way-to-measure-customer-satisfaction-with-client-heartbeat-2","status":"publish","type":"post","link":"https:\/\/managersoffice.net\/el\/the-simplest-and-most-accurate-way-to-measure-customer-satisfaction-with-client-heartbeat-2\/","title":{"rendered":"The simplest and most accurate way to measure customer satisfaction with Client Heartbeat"},"content":{"rendered":"

The simplest and most accurate way to measure customer satisfaction with Client Heartbeat<\/h2>\n

\u0395\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03ad\u03c2 \u03a3\u03c5\u03bc\u03b2\u03bf\u03c5\u03bb\u03ad\u03c2<\/p>\n

1. Easy to create a simple, personalized survey\u00a0<\/strong><\/p>\n

Customer feedback surveys<\/strong>\u00a0still offer the best and most accurate way to measure satisfaction. However, no one likes filling out surveys that are 50 questions long, take 15 minutes to fill out and ask lots of open-ended questions.<\/p>\n

Your clients simply don\u2019t have the time for all that!<\/p>\n

The biggest complaint I hear from companies about feedback surveys is their customers just don\u2019t fill them out. Business owners are telling me only 5-15% of their customers actually fill out the surveys and provide feedback. They are frustrated by the low response rates because they don\u2019t get feedback from all their customers.<\/p>\n

We also focus on personalization and customization. Surveys are sent via your email address, address each client by their first name and include your company logo and colors.
\n
\n2. Collect, interpret and analyze customer feedback<\/strong><\/p>\n

Any survey or\u00a0customer feedback tool<\/strong>\u00a0can collect feedback, but without the ability to interpret and analyze the data, it offers limited value. Context is important when you are measuring customer satisfaction.<\/p>\n

Client Heartbeat offers context where regular online surveys can\u2019t. Here are four ways it helps us interpret and analyze our feedback more effectively:<\/p>\n

Measure satisfaction over a period of time:<\/strong>\u00a0Client Heartbeat lets you measure satisfaction from one period to the next. This means you can use past data to see whether satisfaction has improved or declined since the last survey.<\/p>\n

Manager\u2019s Office<\/strong><\/p>\n

Marketing Dept<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

The simplest and most accurate way to measure customer satisfaction with Client Heartbeat Business Advices 1. 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