Director Hotel Operations-UAE-(HM-5429Y433)
Posted in Other


Provide strategic direction based upon observations and in compliance with the companys overall goals and objectives ability to establish a vision and objectives for for key Hotel Operations departments, including but not limited to Front Desk, Reservations, Guest Relations, and PBX.

Provide leadership and direction in the development, execution and measurement of guest service standards within the Hotel Division consistent with the companys core standards

Develops and executes strategic plan consistent with the annual business/marketing plan as submitted to the Vice President of F&B and Hotel Operations

Provide oversight for the operating margin of applicable departments understanding top line revenue growth opportunities as well as controlling costs in order to maximize EBITDA

Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects

Analyze and observe experiential guest interactions with regard to arrival, departure and on-site interactions making applicable changes as needed on a regular, consistent basis

Maximize hotel occupancy, rate and revenue, as well as participates in all strategic sessions to establish forecasting metrics and provide input regarding the direction of hotel occupancy and yield

Ensure that staffing levels match business demands in relation to the pre-established productivity standards

Work with Sales and other service departments to understand the VIP guests, and direct/develop programs to ensure overall guest satisfaction

Understand the DOR and make changes based upon observed trends

Direct leadership responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, , mentoring, career development and succession planning processes.

Evaluate, correct and/or modify systems and structures that create problems or impede commitment to excellence in service

Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques.

Monitor, document, and notify the Vice President of F&B and Hotel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives

Develop the design, facilitation, and coordination of all Hotel Operations training programs to support the core values and guest service culture

Monitor and reinforce high standards for the property by reviewing and evaluating guest comments and complaints, responding as needed, and developing strategic actions plans consistent with the findings

Develop new and analyze existing procedures and special promotions that will improve guest patronage.

Participate in the propertys sustainability initiative through energy conservation and the use of recycling programs and materials whenever possible

Other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.


Guest Services Manager (1)

Concierge Manager (1)

Hotel Manager (1)

Front Services Manager (1)

Recreation Services Manager (1)

PBX Manager



Bachelors degree in Hotel or Business Administration

Eight (8) years of experience in hotel operations and/or guest service

Five (5) years management experience in hotel operations

Effectively communicate in English, in both written and oral forms


Three (3) to five (5) years of working knowledge of Human Resources, Employee Relations, and collective bargaining agreements

Three (3) to five (5) years of experience at a 4/5 diamond/star resort in similar capacity

Bilingual, English as the primary or secondary language


Superior knowledge of Hotel Operations with presentation and organizational skills to function effectively with attention to detail while meeting established deadlines

Strong strategic planning, project management skills and superior decision-making while managing multiple priorities

Ability to attend company business in other jurisdictions

Possess a positive attitude to deal effectively with guests, management and employees.

Ability to perform job functions with attention to detail, speed, and accuracy.

Excellent prioritize and organizational skills

Inovative and a clear thinker, remaining calm and resolving problems using good judgment.

Ability to maintain confidentiality of guest information and pertinent hotel data.

Effectively communicate in English, in both oral and written forms.

Interpersonal skills to effectively communicate with all business contacts.

Excellent customer service skills.

Professional appearance and demeanor.


Regular scheduled hours : Work Days: Vary Hours: Vary

Other Must be flexible if needed for occasional work outside of normal business hours

Work flexible schedule to include weekends and holidays

If you are interest for the position, you can send your CV at the hr department of Manager’s Office via email

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