Let Clients Go If You Cannot Serve Them

Many of us have to deal with angry or unhappy clients as part of our roles, and it’s never easy. But if we know what to say and, more importantly, how to say it, we may be able to save the situation. In fact, we can even end up with a better relationship with our client than we had before or let them go.

So, until then…

– Listen Actively

– Repeat Their Concerns

– Be Empathic and Apologize

– Present a Solution

Manager’s Office Team