Behaviour and habit changes are also directly linked to the extent of exposure to new environments. People more quickly adopt habits that do not significantly change existing routines. Today, consumers are settling into new patterns of behaviour for considerable lengths of time in response to the multiple waves of this pandemic.
The e-commerce sector has responded rapidly to the challenge of creating positive experiences in response to the pandemic. Companies have invested in logistics and supply chains and widened their product ranges. This has attracted large numbers of consumers, and a survey earlier this year found many of them were likely to continue to buy online for non-health reasons such as convenience, time savings and wider product ranges.
- Increased digital adoption
- Change in mobility patterns
- Change in purchasing behaviour
- Increased awareness of health
- Changes in interpersonal behaviour
Manager’s Office Team